Privacy Policy
Last updated: 2 August 2026
This policy explains how Nuestra Development Pty Ltd (ABN 63 129 439 738), trading as WK Digital, handles information for CartAgent at cartagent.store, including its WordPress plugin, APIs and related services.
Information we handle
- Account, billing and support information you provide.
- WooCommerce store credentials, catalogue data, coupon data, store settings and order data needed to provide the service.
- Chat messages, pseudonymous session identifiers and cart activity when visitors use the assistant.
- Privacy-minimised first-party product-journey events such as page views, calls to action, product-lane choices and checkout handoffs. These events use random identifiers, broad device/referrer categories and page paths; they do not accept raw chat prompts, message contents or contact details.
Chat messages and contact details voluntarily supplied in chat may be retained in restricted storage for up to 30 days for service quality, support and requested human follow-up. Do not enter payment-card details or other sensitive information in chat.
Optional Reddit advertising measurement
On CartAgent’s public website, we ask before loading the optional Reddit Pixel or sending advertising conversion events to Reddit. Accepting is voluntary and declining does not affect the service or first-party operational analytics.
If accepted, CartAgent may send Reddit a page or conversion event type, event time, CartAgent page URL, Reddit click identifier when present, and a random conversion identifier used to prevent double-counting between the browser Pixel and Reddit Conversions API. We do not include chat contents, contact-form contents, email addresses or raw IP addresses in this integration.
You may withdraw consent at any time through “Advertising privacy choices” on the site. Withdrawal stops new Reddit Pixel/CAPI events from CartAgent; it does not retroactively delete events already processed by Reddit. Reddit handles received data under its own privacy terms and business-tool terms.
Why we use information
We use information to deliver and secure the service, provide AI search and recommendations, administer subscriptions, support customers, respond to requested follow-up, meter service usage and understand product routes. Contract performance and legitimate interests support necessary service processing. Optional Reddit advertising measurement is used only with consent.
Service providers
CartAgent uses Stripe for payments; Anthropic, OpenAI and OpenRouter for AI services; DigitalOcean for hosting; and, only after optional consent, Reddit for advertising measurement. We do not sell personal information.
Storage, security and retention
Primary servers are hosted in Sydney, Australia. Data is encrypted in transit, tenant data is logically isolated, and store credentials are held in protected service storage. Store configuration is normally retained for the subscription plus 30 days; licence keys for up to 90 days after expiry; restricted chats and first-party journey events for up to 30 days; cart sessions for 24 hours after last activity; and billing records as required by law.
Your choices and rights
Depending on your jurisdiction, you may request access, correction, deletion or portability, or object to certain processing. You can decline or withdraw optional Reddit measurement without losing access to CartAgent. Contact hello@cartagent.store. We aim to respond within 30 days.
Australian privacy and international transfers
We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth). You may complain to us and, if unresolved, to the Office of the Australian Information Commissioner. Some service providers process data outside Australia; we use appropriate contractual and security safeguards.
Children, changes and contact
CartAgent is a business service and is not intended for children under 18. We may update this policy and will identify material changes by date.
Nuestra Development Pty Ltd trading as WK Digital
Email: hello@cartagent.store